Review: What it’s like to fly with Primera Air

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Article Last updated on July 11th, 2018

Low-cost carrier Primera Air is somewhat a newcomer in the European Airline market, and recently, the airline has appeared in commercials across the region.

I recently flew with them to Sweden from Malaga, and here I tell you about what it’s like to fly with Primera Air and my experience with them.

Check-in

Just as with other airlines the Check-in opened about 2 hours before departure time. Check-in staff was friendly and spoke good English. The Flight was almost full, so we were offered to check in our hand luggage without any fees. Something they provide to passengers to avoid that the cabin storage gets full.

They didn’t check the weight in our hand luggage, only our checked bag.

Primera Air Luggage – dimensions and weight

There is no Checked bag included. This may be purchased separately if you want to bring hold luggage. However, a standard carry-on with 10 kg and dimensions of 54 x 45 x 25 cm is allowed for free. Here you can read more about their charges.

Checked bags may weigh a maximum of 23 kg. The maximum number of bags you can buy is two. You can add bags to their reservations online up to two hours before flight departure.

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If you add a bag at the airport, the fee will be higher.

Type of Aircraft

Primera Air operates aircraft types Boeing 737-700 and 737-800.

Boarding

The boarding worked very smoothly at Malaga Airport. First, they announced boarding for passengers that had seats at the back. We were one of these as we were sitting in row 30. To my surprise, they actually held their announcement, so only passengers from row 16 and higher were allowed to board. The others had to wait, very good!

The others had to wait, very good!

It is otherwise quite common that an Airline company says that only a certain number of rows may board the plane, but they still allow everyone to board, which makes the whole process quite chaotic and slower. But Primera Air handled the boarding very well.

Service

Service-wise there is nothing to complain about either. Cabin crew welcomed us with a smile, and they were happy and helpful, during the entire trip, both to us and other travelers.

The range of food and drinks was good, and it was priced as other airlines, thus neither cheaper nor more expensive, but quite okay and what you can expect from a budget airline.

The range of food and drinks was good, and it was priced as other airlines, thus neither cheaper nor more expensive, but quite okay and what you can expect from a budget airline.

primera air menu

Advantages of flying with Primera Air

The main advantage is of course that it is a cheaper than regular airlines as it is a low-cost carrier.

  • Cheap
  • skilled Pilots
  • Nice cabin crew
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Drawbacks to fly with Primera Air

  • Luggage costs extra
  • Fee for card payment when booking

Summary About Flying With Primera Air

Traveling by Primera Air is not a luxury, but you get from point A to B without problems. Everything worked smoothly, and the only negative I have to say about Primera Air is actually that they charge a fee when you’re paying your flight tickets with a credit/debit card.

It is now 2017, and one should not have to pay extra for credit card payments.

I mean, come on, it’s now 2017, and one should not have to pay extra for credit card payments. Besides that small disadvantage, my opinion is positive, and I would fly with Primera Air again if they have cheap airline tickets to a destination I want to go.

Common questions and answers

How is the legroom in the Primera Air?

I’m 182 cm long and have pretty long legs. But I’ve Nothing to complain about the legroom; it’s pretty much the same as regular airlines such as SAS, Norwegian, Lufthansa, etc. It’s nothing special, but if you want more legroom, it’s possible to pay a small fee and get larger seats.

Buy extra legroom If you want it, but a regular traveler can do just fine with the normal seat.

primera air legroom

Flying with Primera Air – good or bad?

A Common question since it is still a relatively unknown airline. As already mentioned, I think it worked very well. I got nothing bad to say about the actual flight. We arrived on time, and the staff was friendly. The seats were comfortable, but nothing out of the ordinary.

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My experience is that it is good and safe, so I would definitely approve and vouch for them as a reputable airline company.

What kind of Airline is Primera Air?

It is an airline that usually flies guests from the Swedish and Danish charter companies Solresor and Bravo Tours. That is how most Scandinavians knew about Primera Air before, but now they offer flights to several destinations.

It is a smaller airline company, formerly known as JetX. It now has offices in Riga (Latvia) and Copenhagen in Denmark.

Airports where Primera Air offer flights from

  • Stockholm, Arlanda
  • Gothenburg
  • Malmö
  • Helsinki
  • Copenhagen, Kastrup Airport
  • Aalborg
  • Malaga
  • Barcelona
  • Crete
  • Mallorca
  • Nice
  • Venice
  • Lisbon

arlanda to south east asia

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Do you also have experience of flying with Primera Air? Please share your experience by leaving a comment below! And if you have any questions, don’t hesitate to ask.

And as always, all my reviews are 100% honest and my opinion only. 

March 13th, 2017|

THANKS FOR READING!

Alex Waltner

Hello! I’m Alex Waltner — A Swedish Travel Blogger & Photographer.

My vision with this blog is to inspire people to travel more and better by sharing useful travel guides and tips from my adventures around the world.

7 Comments

  1. Gísli Sigurðsson May 24, 2017 at 3:16 pm - Reply

    Primera Air also flies from Kef AirPort Iceland

  2. patty smith February 3, 2018 at 6:58 pm - Reply

    Does the airline offer tv or movies?

  3. joe wilson February 10, 2018 at 6:18 pm - Reply

    thank you for the info. good job

  4. Oliver March 7, 2018 at 4:09 pm - Reply

    My Primera Air flight was delayed over 24 hours. I was promised compensation in 15 weeks. It’s now been 30 weeks. They stopped responding. They refuse to let me talk to anyone beyond Customer Service, where they say they’ll tell the Claims “Department.” Absolute and total stonewalling. Claims promises something soon, nothing arrives. Ever.

  5. Oliver March 7, 2018 at 8:30 pm - Reply

    I had a 24+ hour delay. I was promised compensation in 15 weeks. It’s now been 30 weeks. They stopped responding. They refuse to let me talk to anyone beyond Customer Service, where they say they’ll tell the Claims “Department.” Absolute and total stonewalling. Claims promises something soon, nothing arrives. Ever.

  6. Hania April 23, 2018 at 1:00 pm - Reply

    Hi,My Primera flight from Toronto to London Stansted on May 26/18 was cancelled and I was offered money back or reroute.I took the reroute as I had already booked my 2 other flights and the hotels for my 4 months trip to Europe and Asia.Ended up with getting flight on different day.They did not answered the questions I have asked.I think nobody even read it.I am submitting formal complain re the service.
    So, my experience so far is not very good.

    • Alexander Waltner April 23, 2018 at 1:02 pm - Reply

      Hi,

      Thank you for sharing your experience. Hope it turned out as good as possible on your trip, even though Primera Air screwed up.

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